The next time you board a flight from Mumbai, do know you are stepping into the world’s best airport, according to ACI a trade association of 1953 airports in 176 countries.
ACI announced its annual airport service quality award on Tuesday and Mumbai tied with Delhi for top position among airports handling over 40 million passenger annually . Beijing and Shanghai pudong have been ranked second. With seven other airports making it to the top three. India has the highest number of awards. China is second , followed by Indonesia.
The ranking are based on a survey that covers millions of passengers to collect feedback on 34 key performance indicators including airport access, check in, security screening, restrooms, stores and restaurants within these were given for specifics like ground transportation to and fro airport, parking facilities, waiting time in check in queue, efficiency of check-in, courtesy and helpfulness of airport staff , restaurant and eating facilities, value for money of shopping facilities, internet access, availability of and cleanliness of washroom, cleanliness of terminal, ambiance , arrival services like passport and custom inspection, speed of baggage delivery service.
The Chhatrapati Shivaji international Airport operated, managed by GVK’s Mumbai international Airport Pvt. Ltd. and the Delhi airport, run by GMR, have also begged the best airport award in the Asia Pacific region and size in the 2016 ACI rankings , Mumbai along with Delhi and Singapore took the second rank in airports with over 40 million annual passengers category and those that fall in the Asia – Pecefic region. Seoul Incheon took the first slot in both these categories.